Privacy Policy

General Surveillance of Canada Ltd.

Terms & Conditions

Terms and Conditions related to the use of this Website

Please note that this website is provided “as is” and should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error free or completely accurate or current at all times, or at any time.

All content, including without limitation, all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this website, are subject to intellectual property rights, including copyright and trade-marks held by or licensed to The General Surveillance of Canada Ltd. All such rights are expressly reserved.

You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of The General Surveillance of Canada Ltd. No other copying of this website, in whole or in part is permitted without the express written authorization of The General Surveillance of Canada Ltd.

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. We will not be liable to you for any INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES of any kind that MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE.

“The General Surveillance of Canada Ltd.” and certain other names, words, logos, slogans and images used on this website are the property of and are subject to trade-mark rights held by The General Surveillance of Canada Ltd. Certain other trade-marks, trade names, words, logos, slogans and images listed on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.

This website may contain links to other websites. All such other websites are independent from this website and from The General Surveillance of Canada Ltd. the General Surveillance of Canada Ltd. has no control over and expressly disclaims any liability for such websites or their contents. The provision of any link does not constitute an endorsement of such linked website by The General Surveillance of Canada Ltd.

The General Surveillance of Canada Ltd. and its directors, employees, agents, representatives, successors and assigns shall not be liable for any damages whatsoever arising out or related to access to or use of this website or any other website linked to this website, whether or not such damages might be foreseeable and even if The General Surveillance of Canada Ltd. is informed of their possibility, including without limitations liability for direct, indirect, special, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).

The Terms and Conditions related to the use of this Website, together with the Website Privacy Policy and Online Shopping Terms and Conditions sections of this website, constitute the entire agreement between The General Surveillance of Canada Ltd. and you pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between us with respect to such subject matter.

All orders, Membership Requests and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

Please make sure you have read our Website Privacy Policy and Terms and Conditions related to the use of this Website.

This website is owned and operated by “The General Surveillance of Canada Ltd.”. All orders Membership Requests and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

These Online Shopping Terms and Conditions, the use of this website and any order, Membership Requests or purchase made through the facilities of this website shall be governed by the laws of the province of British Columbia and the laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

You may only order your Membership Requests, purchase or order items for lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website.

The General Surveillance of Canada Ltd. may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are stated in Canadian Dollars (CAD) and you are charged in the currency of the country in which you are billing your shipment to.

All prices listed on this website are subject to confirmation. The General Surveillance of Canada Ltd. will notify you by e-mail within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an e-mail within 24 hours of completing a purchase order, The General Surveillance of Canada Ltd. is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by e-mail with confirmation of your intention to purchase the item at the confirmed price.

The General Surveillance of Canada Ltd. reserves the right to limit the quantities of certain items which you, your family or any group can purchase. The General Surveillance of Canada Ltd. will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, The General Surveillance of Canada Ltd. will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, The General Surveillance of Canada Ltd. will notify you as soon as possible.

Fraud Prevention

In order to protect you and The General Surveillance of Canada Ltd. from fraudulent transactions, The General Surveillance of Canada Ltd. may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. The General Surveillance of Canada Ltd. also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that The General Surveillance of Canada Ltd. chooses not to ship an item, you will be notified by e-mail and any amount charged to your credit card will be refunded.

ONLINE MEMBERSHIP REQUESTS & SHOPPING TERMS

The following Terms, together with our Privacy Policy, apply to your access to and use of our online shop and the supply of products and/or Services ordered via our shop. By ordering products and/or Services from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Buyers

You may buy products and/or Services offered online by us by completing the order of Products and/or Services available on our website. To buy products and/or Services via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders

You must register with our website to be able to make purchases from our online store.  Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.

Special offers

We may provide special offers in relation to our products and/or Services from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to products and/or Services you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Canadian dollars. Prices include GST/PST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by PayPal, Visa, MasterCard and American Express. Credit card details are processed using encryption and are not stored by us.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

THIRD-PARTY SERVICES.

We may allow access to or advertise third-party products and/or services sites from which you may be able to purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products and/or services offered by Third-parties and/or Subcontractors. They are responsible for all aspects of the Quality, Safety, health and environmental issues of their products and/or services. YOU AGREE THAT USE OF SUCH products and/or services IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANT ABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE USING SUCH PRODUCTS AND/OR SERVICES  OR FOR ANY INFORMATION APPEARING ON MERCHANT/SERVICE SITES OR ANY OTHER SITE LINKED TO OUR SITE.

Return Policy

Due to the nature of our online order site, and the products and/or services listed, we The General Surveillance of Canada Ltd. have a strict NO REFUND policy for any products and/or Services. Any credits issued to a member are applied to their account to be used against future purchases at the member’s discretion.

Errors

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products and/or Services that are not available or are no longer available.  Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.


Availability

All products and/or Services are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order products and/or Services and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Delivery/Shipping
We ship within all over the world. For any destinations, shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most orders should arrive within 5 to 10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing

info@gscg.ca or calling +1 604 564 5872 (Within US & Canada). Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.

If you choose to sign for your item you will generally need to be available between 7.00am and 5:00pm to receive the delivery.  You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card.  You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.

Free Shipping Promotion

From time to time, we may offer free shipping promotions or similar.  During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. You must pay any return freight costs on change of mind purchases; however we will cover redelivers costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Damage

If you receive any products and/or Services in a damaged condition, we may issue you a credit in the amount paid for the products and/or Services or send replacement products and/or Services at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.

Risk

Risk of damage, loss or deterioration to products and/or Services passes to you on delivery in accordance with these Terms.

Title

Products and/or Services ordered by you remain our property until you pay for them in full.

Product warranties

To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any products and/or Services or supplied by us and/or our subcontractors(Warranties), other than those implied by statute which may not be legally excluded.  Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the products and/or Services again or repairing, or paying the costs of repairing, the products and/or Services, at our option.   PACKING PROBLEMS please check your items against your receipt. If there are any discrepancies please email

[info@gscg.ca] or call our Customer Service line on +1 604 564 5872  as soon as possible and within 30 days of purchase date.

Limitation of liability

To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products and/or Services via this website or the use of such products and/or Services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to CAD$5.00.

Indemnity

You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, Subcontractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to products and/or Services supplied by us.

Contacting us

You can contact us using any of the following methods:

  • By calling [+1 604 564 5872] (US & Canada only) between 9am – 5pm Canadian

Pacific time Monday to Friday, excluding public holidays;

  • By emailing us at [info@gscg.ca];

Notices to you

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

Excusing events

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will Endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

 Alterations

We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to products and/or Services ordered via the website after the alteration takes effect.

Applicable law

These Terms are governed by the law of British Columbia, Canada. The parties submit to the non-exclusive jurisdiction of the courts of British Columbia and its appellate courts.  The United Nations Convention on Contracts for the International Sale of Products and/or Services (Vienna Sales Convention 1980) does not apply.

 

Additional Privacy Policy

This privacy policy sets out how “General Surveillance of Canada” uses and protects any information that you give “General Surveillance of Canada” when you use this website.
“General Surveillance of Canada” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“General Surveillance of Canada” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 2017.

What we collect We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service,
and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at md@GSCg.ca We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 85 Keefer Place, Vancouver, British Columbia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.